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Locate the benefits you are interested in learning about
and click on the question to find the answer. If you can
not find the answer to your questions please feel free to
contact us
directly. Your
questions may also be found under a different benefit so be sure to
look through the entire FAQ section. |
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Prescription
Drug Plans |
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What can members expect to
save with this membership? |
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Do I get a
discount on every single drug at the neighborhood pharmacy when I use my
prescription drug card? |
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Why didn't I save
any money at the participating local drugstore? |
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What if the
Pharmacist doesn't recognize the prescription card's name? |
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Is this a co-pay
insurance card? |
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I'm a member and
called the Mail Order Pharmacy to get a price quote on my maintenance
drugs. The price quote was higher than my old pharmacy. What should I
do? |
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How do I get my Low Price Guarantee? |
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When are my prescription card benefits activated? |
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When do I get my prescription drug cards? |
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Dental
Plans |
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How does
the dental plan work? |
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Is there
a limit to the number of times the dental card can be used? |
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Can this
discount be combined with dental insurance? |
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Is there
someone that can answer questions about the dental card and services offered? |
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What if a member's
dentist is not a participating dental provider? |
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When are my benefits activated? |
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When do I get my dental cards? |
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Phone-A-Doc |
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What is
Phone-A-Doc? |
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How can
Phone-A-Doc save time? |
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How can
Phone-A-Doc save money? |
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Some members have
pre-existing conditions that make it difficult to get insurance. Can
Phone-A-Doc help? |
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Can members get
prescriptions filled when out of town? |
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Can Phone-A-Doc
refill current prescriptions? |
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Can members use
their normal Pharmacy? |
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Will Phone-A-Doc
replace primary care physicians? |
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Do members have
to leave work to see the doctor? |
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Can the doctor
actually diagnose problems on the phone? |
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Can Phone-A-Doc
handle emergency situations? |
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How quickly can
members talk to a doctor? |
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How often can
members call the Doc? |
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How do members schedule an
appointment to talk to a physician? |
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Physician Visit and Hospital |
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How much savings will I really
receive? |
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Will every doctor accept the Medical
Savings Card? |
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What happens if my current physician is not a network provider? |
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Can I use this card with my regular
insurance? |
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Is this card good just for me? or can my
entire family use it? |
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How can a member find out if their
doctor is in the Physician Visit network? |
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Are there any Health Restrictions? |
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When is my benefit activated? |
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When do I get my cards? |
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Vision Plans |
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What is the vision benefit? Does it
include eye examinations? Does it include contact lenses? |
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Is the Coast To Coast (CTC)
discount plan insurance? |
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Can members use CTC if they already have vision insurance? |
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Is there a limit on the
number of times the benefit can be used? |
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Does the CTC discount
plan include family members? |
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What is included with CTC
membership? |
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Why does the discount
vary from 10% to 60%? |
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Can members receive the
discount at any optical location? |
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What
is a dispensing fee? |
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Is the eye exam
discounted? |
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How does the benefit
work? |
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Do
members receive a discount if the store is running a sale? |
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Do the retail locations
mark up the merchandise to give the discount? |
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How do members nominate
their doctor or optician for the Coast To Coast plan? |
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Can members purchase
disposable contact lenses at a discount through a participating optical
center? |
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What if a members contact
lenses are destroyed while they are on vacation? |
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What is
LASIK? |
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How much
can members expect to save with this benefit? |
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Can members go to any LASIK provider to receive a discount? |
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Chiropractic |
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What is
UHS Chiropractic? |
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How much can members
expect to save? |
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Who needs
chiropractic care? |
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How does this
benefit work? |
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Can a member
nominate a chiropractor to become a participating provider for this
program? |
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Is there a
consultation fee? |
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Can this discount be
combined with insurance? |
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Hearing |
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What
is the hearing care benefit? |
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Can family members utilize this benefit? |
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Is the discount the
same at all Beltone locations? |
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Is there a selection
of hearing aids to choose from? |
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What
states do not allow hearing aids to be bought through the mail? |
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Nurse Assistance Hotline |
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How does
this benefit work? |
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Are members charged
every time they utilize the benefit? |
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What issues would
prompt a call to Nurse Hotline? |
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Can members receive
general health information through the Nurse Hotline benefit? |
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VIP Health & Wellness |
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What is
the VIP Health & Wellness benefit? |
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Can members use this benefit in any retail location? |
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What are
the advantages of using this program as opposed to shopping for vitamins
at a local retailer? |
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Do
members need to call each month to request a catalog? |
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Aside
from vitamins, what other products are discounted? |
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Family Consultation |
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What are
Family Consultation Services? |
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How does
the benefit work? |
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What
types of problems do the Family Consultation Services deal with? |
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What is
included in the Provider Profile Packet? |
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Is there
someone who can answer questions about the Family Consultation Service? |
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Medical Record Storage |
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What is the Medical
Record Storage program? |
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Why would a healthy
person want to enroll? |
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How can someone be
assured of the security of his or her information? |
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How can someone be
assured of the privacy and confidentiality of his or her information? |
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How do members
change the information on their Card? |
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Fitness Advantage |
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What
"rate" will members receive with this benefit? |
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How does
this benefit work? |
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How
do members get the free certificates? |
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Can
members use this benefit in conjunction with their existing membership? |
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What if a
member can't find a gym in their area? |
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What if a
participating facility is listed as a provider but is unfamiliar with
the program? |
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Can
family members use this service? |
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What do
the clubs have to do to belong to the Fitness Advantage Program? |
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Does
Fitness Advantage offer anything for members who are not ready to join a
gym but would like to start exercising and taking better care of
themselves? |
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Prescription Answers |
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What can
members expect to save with this membership?
Your membership offers two avenues for drug
purchases: The Neighborhood Pharmacy program offers 10% to 60%
discounts on acute care medications and the Mail Order Pharmacy
guarantees an average of 10% off AARP's prices. Should you
receive a quote anywhere else for less than our mail order pharmacy,
we will beat it by a minimum of $5.00 on brand name
and generic medications priced at $10.00 or more with no
postage or dispensing fees added. Savings can not be used in
conjunction with other discount or insurance cards.
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Do I get a
discount on every single drug at the neighborhood pharmacy when I
use my Membership card?
Not necessarily.
Drug stores, like hardware and grocery stores determine their own
pricing structures. Due to large discounts from manufacturers, some
drugs may already be priced at or below the PBM's discount price.
However, as a general rule, you can expect that 80% to 90% of your
required, acute care prescription needs will be discounted below the
stores usual retail price. The PBM network pharmacies have agreed to
sell prescription drugs at the contract price, or their "usual
retail price" whichever is lowest.
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Why didn't I
save any money at the participating local drugstore?
More than
likely, you ordered a long-term maintenance medication versus a
short-term acute care medication such as an antibiotic or
pain-killer. Most pharmacies use long-term, maintenance medications
as "loss leaders" and price these drugs at or below cost. They do
this so that their customers will assume that all their prices are
low, which is a marketing strategy. The pharmacy realizes that for
long-term medications, you'll shop around in order to get the best
price for a medication that you may be taking for the rest of your
life. As the consumer, you are led to believe that this pharmacy has
low prices on all their prescription drugs and other items. Our
prescription plan has contracted with independent and chain
pharmacies nationwide to offer you a discounted price that will
normally save you 10% to 60% on short term medications. However, in
order to draw customers, many pharmacies opt to price their
prescriptions lower than the contracted price. In this case the
member gets the lower of the two. Normally, they use high profile
maintenance drugs for these "loss leader" price reductions such as
Prozac, Zantac, and Premarin. In order to guarantee members a
savings with their prescription drug cards, we established a mail order pharmacy program
through our prescription drug cards which
absolutely, positively guarantees to beat any price quoted elsewhere
by a minimum of $5.00 with no dispensing or postage fees
added provided the brand or generic price exceeds $10.00.
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What if the
Pharmacist doesn't recognize the card's name?
Always make
inquiries in person and be sure to bring your prescription drug card with you. When
the pharmacist sees the Pharmacy Benefit Manager information on the
card, the pharmacist then understands which prescription plan you are on.
(top)
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Is this a
co-pay insurance card?
No. A co-pay card is an insured product where the customer pays a
preset amount and the insurance company pays the remainder. This
membership is a discount card offering reduced prices. You are
responsible for paying the pharmacy 100% of the discounted price.
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I'm a member
and called the Mail Order Pharmacy to get a price quote on my
maintenance drugs. The price quote was higher than my old pharmacy.
What should I do?
When you call
the Mail Order Pharmacy to get a price quote, be sure to tell the
representative where you found it for less. If the quotation you are
given does not beat the price you are currently paying by at least
$5.00, the operator will verify the price being charged at your
local pharmacy and beat it by $5.00. This outstanding price
guarantee is effective for all brand name or generic drugs priced over
$10.00.
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How do
I get my Low Price Guarantee?
When you
contact the Mail Order via our toll free number, simply ask for the
Low Price Guarantee and the representative will see to it that you
receive the lowest possible pricing for your medications.
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When
are my benefits activated?
Benefits will be activated within 3-4 business days. |
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When do
I get my cards?
Your
prescription drug cards will
be shipped priority mail and should arrive within 7-10 business
days. If there is any trouble receiving your membership kit
you can contact our Member Services department and a friendly
representative will assist in locating your delivery.
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Dental Answers |
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How
does the dental plan work?
Participating dental
providers are listed in the membership fulfillment kit; members may
also call the toll-free number located on the back of the membership
card Monday through Friday, 7 a.m. to 7 p.m. Central time, and Saturday
between 8 a.m. and 5 p.m. Central time. When calling to schedule an
appointment the member should identify his/herself as a member
of the Aetna Dental Access program. To receive the discount the
member must present the membership card and pay the total bill at
the time of service.
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Is
there a limit to the number of times the card can be used?
No. Members
and their families may take advantage of the savings any time
throughout the year. Members may also change dentists within the
network whenever they choose.
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Can
this discount be combined with dental insurance?
In many cases, members may use both. Simply visit a
participating dental provider, pay the bill and submit it to the
insurance company. The net out-of-pocket cost will be lower because
the insurance company should reimburse the member their plan
allotted percentage of the reduced bill.
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Is
there someone that can answer questions about the card and services
offered?
Yes. Simply call the toll-free number located on the back
of the membership card Monday through Friday, between 7 a.m. and
7
p.m. Central time and Saturday between 8 a.m. and 5 p.m. Central
time. A
member services representative is standing by to answer any
questions.
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What if a
member's dentist is not a participating provider?
Simply call the
toll-free number on the membership card and give the member services
representative the doctor's name, address, phone number and
specialty. We then contact the doctor about becoming a provider. |
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When are my benefits activated?
Benefits will be activated within 3-4 business days.
(top)
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When do
I get my cards?
Cards will
be shipped priority mail and should arrive within 7-10 business
days. If there is any trouble receiving your membership kit
you can contact our Member Services department and a friendly
representative will assist in locating your delivery.
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Phone-A-Doc Answers |
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What is
Phone-A-Doc?
Phone-A-Doc
is
a network of primary care physicians, available 24 hours a day, 7
days a week, 365 days a year to handle routine health issues.
Physicians diagnose medical problems via telephone or video
conference, recommend therapy and when appropriate, prescribe
medication. Members can access a doctor from home, office,
hotel room, or vacation campsite. Receiving medical treatment
is as easy as picking up your phone.
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How can
Phone-A-Doc save time?
Two
ways. First, Phone-A-Doc will always connect to a physician within 3
hours - often sooner. This helps resolve medical problems more
quickly.
Second, with Phone-A-Doc, there is no need to drive to the doctor,
waste time in the waiting room, or spend more time in the car
returning to work or home. Consultations can take place
virtually anywhere.
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How can
Phone-A-Doc save money?
With Phone-A-Doc there is no need to see a primary care physician
for routine issues, nor will members have to go to the emergency
room when they can't access their primary care physician.
Phone-A-Doc is another layer of medical benefits - quality care
anytime it is available at a flat fee of $35.
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Some members
have pre-existing conditions that make it difficult to get
insurance. Can Phone-A-Doc help?
Yes. Phone-A-Doc will take patients with pre-existing conditions
and these members pay the same registration fee and doctor consult
fees as everyone else. There is NO extra charge for patients
with pre-existing conditions.
(top) |
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Can members
get prescriptions filled when out of town?
YES. This is one of the great benefits of the Phone-A-Doc service.
Prescriptions can be phoned in to any pharmacy anywhere!
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Can
Phone-A-Doc refill current prescriptions?
YES, Phone-A-Doc can refill most prescriptions but will not
write prescriptions for controlled substances.
(top) |
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Can members
use their normal Pharmacy?
YES. The Phone-A-Doc physician will have members normal pharmacy
telephone information and can phone in prescriptions immediately.
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Will
Phone-A-Doc replace primary care physicians?
No. Phone-A-Doc intends to be another source of medical care in
addition to primary care physicians. Phone-A-Doc will coordinate
with the member and his or her primary care physicians as
appropriate. If the member has no primary care physician Phone-A-Doc
can be the first line of medical care.
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Do members
have to leave work to see the doctor?
No. The doctor comes to the member via telephone anytime - 24/7. |
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Can the
doctor actually diagnose problems on the phone?
In most cases, yes. Phone-A-Doc physicians have treated patients
from all around the world. Each doctor typically consults with 30
tele-patients per day. Diagnosing a patients medical condition is
usually a collaborative process between the patient and the doctor.
When a patient calls, the symptoms are evaluated against the
patient's medical history and usual state of health. Once a patient
articulates their current condition and answers specific follow up
questions, in most cases a diagnosis can be made and treatment plan
developed. Phone-A-Doc physicians know when they can treat patients
directly and when to refer them to a specialist (cardiologist, OBGYN,
etc. If appropriate, the doctor will phone in a prescription to the
pharmacy of choice. A medical consult has been delivered without the
patient visiting their primary care physician or an emergency room.
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Can
Phone-A-Doc handle emergency situations?
Some, but not many. Phone-A-Doc is designed to handle day-to-day
general practitioner problems; however Phone-A-Doc can be a life
saver. In some cases, Phone-A-Doc has been able to diagnose a
problem that was life threatening and urged the patient to proceed
immediately to emergency facilities, thus saving a patient's life or
reducing long term consequences of the illness.
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How quickly
can members talk to a doctor?
In all cases a physician will call back within 3 hours. When calling
the Phone-A-Doc 760 number, our call center representative will
prioritize the call and arrange for the Phone-A-Doc physician to
return the call at the first opportunity. ALL CALLS WILL BE
ANSWERED WITHIN 3 HOURS.
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How often can
members call the Doc?
As often as they like. Each membership allows members to call any
time they have a medical issue. There will always be a $35
consultation fee.
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How do
members schedule an appointment to talk to the physician?
After registration, members will be given access to a secure area of
the Phone-A-Doc website. They can log on and schedule a call or
simply dial a toll-free number.
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Physician and Hospital Answers |
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How much savings will I really
receive?
Every patient, doctor and savings will
be different depending on the specific procedure. Normally, all of
our savings reports indicate 10% to 30% savings.
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Will every doctor accept the Medical
Savings Card?
No, but we will work to ensure that
all network physicians accept the card or we will remove them from
the listing of physicians on our website that advertises the Medical
Savings Card network of physicians. We will also notify other
clients that provide customer service support for the Medical
Savings Card. We have physicians joining the network daily because
of the Medical Savings Card and the benefit that it provides to
their patients.
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What happens if a
members current physician is not a network provider?
If a members physician is not part of
the Physician Visit network, there are two options: they may either
select a new doctor that is in the network or discuss with their
doctor the possibility of becoming a member of the Physician Visit
network. If the doctor does choose to participate, the member
should simply call Member Services with the providers name, phone
number, and address and network information will be mailed to their
doctor.
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Can I use this card with my regular
insurance?
The medical savings card will provide
savings on a variety of different medical products it is difficult
to say if the Medical Savings Card will work with every insurance
plan. The key is that it could help to save money as you meet your
specific deductible. The Medical Savings Card will cover procedures
that your insurance plan might limit or not cover at all for
example, pre-existing conditions, cosmetic surgery procedures,
alternative medicine, and many, many other specialties.
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Is this card good for just me or can
my entire family use the card?
The products affiliated with the
Physician Visit benefit allows the entire immediate family to use 1
card at 1 low monthly fee of $29.95.
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How can a member find out if their
doctor is in the Physician Visit network?
Members may refer to their membership
kit for a listing of the five closest providers for their ZIP code. In addition, a toll-free call to
Member Services can also verify the status of a members particular
doctor in the network. Member Service representatives are available
Monday through Friday between 7:00 am and 7:00 pm CST and from 8:00
am to 5:00 pm on Saturdays.
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Are
there Health Restrictions?
NO.
Since Outlook discount Plans are NOT insurance, there are never any
restrictions on health. Everyone qualifies for each plan!
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When
are my benefits activated?
Benefits will be activated within 3-4 business days. |
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When do
I get my cards?
Cards will
be shipped priority mail and should arrive within 7-10 business
days. If there is any trouble receiving your membership kit
you can contact our Member Services department and a friendly
representative will assist in locating delivery.
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Vision Answers |
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What is the vision benefit? Does it
include eye examinations? Does it include contact lenses?
The vision benefit offers
20% to 60% discounts on eyewear and eye care at more than 12,000
optical locations throughout the United States. Providers include
national optical chains such as LensCrafters, Pearle Vision,
EyeMasters, J.C. Penney, and Sears as well as regional chains and
thousands of independent practitioners. Additionally, the ophthalmology portion of the
network offers 10% to 30% discounts on eye exams and surgical
procedures, including the popular laser surgeries in select markets.
Members may elect to use the mail order service
to purchase replacement contact lenses (including disposables) at a
10% to 40% discount.
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Is the Coast To Coast
(CTC) discount plan insurance?
No. While an insured plan is available, CTC is a discount eyewear
and eye care program. There are no claim forms or reimbursement
procedures. The participating retail optical locations will give the
discount at the time of the purchase.
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Can members use CTC if they already have vision insurance?
Yes. In most cases CTC can be utilized to
eliminate or reduce the deductible. Once the insurance benefit has
been exhausted, members may use their discount to buy additional
pairs of glasses or contacts.
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Is there a limit on
the number of times the benefit can be used?
There is no limit on the number of times the member or family member
can take advantage of the savings provided by CTC.
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Does the CTC discount
plan include family members?
It includes the member, their spouse and all legal dependents. |
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What is included with CTC membership?
Prescription glasses, non-prescription & prescription
sunglasses, and contact lenses are discounted 20% to 60% in most
cases. Eye exams and surgery are discounted 10% to 30% where
available
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Why does the discount
vary from 10% to 60%?
Many variables go into the calculation of the discount such as
market demographics, location, hours of operation, one-hour service
capability and level of retail mark-up.
Example - A chain provider in a major metropolitan mall, open
seven days a week, 10 hours a day with an on-site lab, will more
than likely have a different mark-up than an independent
practitioner in a rural community. However, members will pay almost
exactly the same price for the exact same materials regardless of
where the purchase is made. Only the percentage of discount off
retail may vary.
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Can members receive
the discount at any optical location?
No. Members must go to an optical location that is contracted with
Coast to Coast Vision to receive a discount. Our providers include
national, regional and local chains as well as thousands of
independent professionals.
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What is a dispensing fee?
The dispensing fee is the amount of money that
is added to the provider's wholesale acquisition cost of materials.
It is generally the only profit made by the provider on a purchase.
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Is the eye exam
discounted?
Yes, at approximately 4,000 of our 12,000 locations nationwide. Our
member services representatives can provide the member with the
locations that discount eye exams.
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How does the benefit
work?
Members should call the toll-free number located on the membership
card to locate an optical provider in their area. To receive the
discount, the member must show the provider the membership card and
identify his/herself as a member of the Coast to Coast Vision Plan
to receive the discount.
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Do
members receive a discount if the store is running a sale?
The location will not combine our contracted
discount with the sale price. However, in most cases, the Coast to
Coast price will be better than the sale price.
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Do the retail
locations mark up the merchandise to give the discount?
No. Members receive the discount because CTC brings the buying power
of over 9 million members to the optical retailers participating in
the plan.
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How do members
nominate their doctor or optician for the Coast To Coast plan?
To refer a doctor to the Coast to Coast Plan, the member
must provide his/her name, address and phone number and we will
contact him/her about becoming a provider. If the practitioner does
not wish to join the plan, the member may still use him/her for
their eye exam. Simply take the prescription to one of our
participating providers to receive a discount on glasses or contact
lenses.
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Can members purchase
disposable contact lenses at a discount through a participating
optical center?
No. Disposable lenses
are generally priced as "loss leaders" at the retail stores.
However, members can use the mail order contact lens program to
receive discounts when ordering disposable lenses.
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What if a
members contact lenses are destroyed while they are on vacation?
Simply call the toll-free number on the back of the membership
card. The patient registration keeps the prescription on file until
it expires and we can send the replacements overnight to almost
anywhere in the world.
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What
is LASIK?
LASIK, also known as laser vision correction, is a surgical
procedure that can reduce a persons dependency on glasses or contact
lenses by permanently changing the shape of the cornea.
LASIK uses an Excimer Laser (an ultraviolet laser)
to precisely remove corneal tissue to correct the shape for better
focusing.
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How
much can members expect to save with this benefit?
The exact amount the member will save depends upon the
provider selected. Most providers guarantee discounts from 10% to
30%. After a provider is selected, the member is recommended to
call the provider's office to learn what level of discount is
offered.
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Can members go to any LASIK provider to receive a discount?
To receive a discount on services, the member must go to a
participating provider. To find a participating provider, the member
can call the toll free number located on their membership card.
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Chiropractic Answers |
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What
is UHS Chiropractic?
UHS Chiropractic provides services at discounted rates from
a choice of over 3,000 participating Doctors of Chiropractic.
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How much
can members expect to save?
Members will receive a free initial consultation, as well
as 50% savings on diagnostic procedures and x-rays performed on-site, and 30% savings
on treatments and most other services.
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Who needs
chiropractic care?
Everyone can benefit from modern, safe, effective, and
painless chiropractic care.
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How does this
benefit work?
Members should call the toll-free number located on the membership
card Monday through Friday, 7 a.m. to 7 p.m. Central time, and
Saturday between 8 a.m. and 5 p.m. Central time, to locate a
provider. When calling the provider to schedule an appointment, the member should
identify his/herself as a member of the UHS Chiropractic plan. To
receive the discount the member must present the membership card and
pay the total bill at the time of service.
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Can a member
nominate a chiropractor to become a participating provider for this
program?
Yes. To nominate a chiropractor for the UHS Chiropractic
program, just call the toll-free number located on your membership
card and we will contact him/her about becoming a provider.
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Is there a
consultation fee?
The initial consultation is free! |
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Can this discount be combined with insurance?
Yes. After the member pays the discounted amount at the
point of service, he/she may then file the claim with the insurance
company.
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Hearing Answers |
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What
is the hearing care benefit?
Members are eligible to receive 15% off on name brand
hearing aids through retail locations. Members call the toll-free
number to speak with a representative who will answer questions
about hearing loss, hearing aids, pricing/payment options and
arrange a hearing test appointment at the closest hearing provider. Furthermore through Beltone, members receive a 15%
discount and a free hearing test at over 1,300 Beltone locations
throughout the US. In addition, a mail order
program that offers discounts of 20% up to 60% on most brands is available
in all 50 states.
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Can family members utilize this
benefit?
Yes. This plan may be used by the member, their spouse, and
legal dependants.
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Is the discount
the same at all Beltone locations?
Yes. All Beltone locations will offer a 15% discount and a
free hearing test. |
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Is there a
selection of hearing aids from which to choose?
Yes, most locations offer 15 different brands and over
70
models. |
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What states do not allow hearing aids to be
bought through the mail?
The hearing benefit is available in all 50 states.
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Nurse Assistance Hotline Answers |
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How does
this benefit work?
Nurse Hotline offers toll-free access to experienced registered
nurses, 24 hours a day, 365 days per year. The nurses are an immediate,
reliable, and caring source of health and medical information,
education, and support.
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Are members charged
every time they utilize the benefit?
No. Members may use the Nurse Hotline as much as they need
without worry of being charged over and above the membership fee.
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What issues would
prompt a call to the Nurse Hotline?
There may be a time when a member or family member is sick and in need
of some expert medical advice without having to see a physician. The Nurse
Hotline can provide valuable medical information on over-the-counter
drugs that may be helpful.
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Can members receive
general health information through the Nurse Hotline benefit?
Yes. Members can call and utilize a Health Library with over 400 topics
that have fax-on-demand capabilities. These topics cover such areas as
cancer, heart disease, depression, etc.
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VIP Health & Wellness Answers |
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What is
the VIP Health & Wellness benefit?
The VIP Health program provides members with vitamins and
nutritional supplements at 10% off every product even those on sale. Most major brands of
vitamins and nutritional supplements are available through VIP Health.
To participate in this program, simply call a toll-free number and
request a catalog.
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Can members use this benefit in any retail location?
No. The vitamin portion of the VIP Health program is strictly a
mail order process.
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What are
the advantages of using this program as opposed to shopping for vitamins
at a local retailer?
Members will
have the convenience of toll-free ordering and the purchase will be
quickly delivered to any location.
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Do
members need to call each month to request a catalog?
No. Once the member has placed a health supplement order,
their name will be kept on the mailing list to receive new catalogs
periodically for the next two years.
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Aside from vitamins,
what other products are discounted?
In addition to vitamins, members can take advantage of
discounts on herbs, minerals, weight loss products, digestive aids and
much more.
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Family Consultation Answers |
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What is
Family Consultation Services?
Family Consultation Services is a comprehensive telephone
consultation service providing research and referral information for
child care, elder care and care for people with disabilities.
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How does
the benefit work?
Simply call the toll-free number, Monday through Friday between
7 a.m. and 8 p.m. CST to reach a counselor with outstanding
educational credentials and professional experience. Starting with a
national database of over 750,000 providers, the counselor will identify
possible solutions and make between 20 to 30 calls to identify providers
who match the specific family situation and ensure availability of care
when it is needed. Within 48 to 72 hours, a comprehensive referral
packet is sent out. It includes a list of providers who meet the
family's needs, specifies availability of service, and educational
materials to assist the family in making a decision about care. Two
weeks later, the counselor follows up to determine if a decision has
been made, if the member needs additional referrals, or to answer any
questions.
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What
types of problems do the Family Consultation Services deal with?
Expert counselors, experienced with the ins and outs of child
and elder care services can help in these type of situations:

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Finding an
in-home child care provider for an infant or toddler |
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Making
transportation arrangements to the doctor for a grandparent who is
living alone in another state |
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Understanding what Medicare, Medicaid or private insurance covers
for an elderly relative's care and identifying programs that are
available at little or no cost |
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Finding an
after-school program or summer camp for a child in elementary school |
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Understanding the costs of various living arrangements if a parent
can no longer live at home |
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Finding
care for a sibling with a debilitating disease |
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What is
included in the Provider Profile Packet?
The packet contains a brief description of the service
including terms and information on different options to help you better
make your decision. It also suggests questions to ask and things to look
for to help evaluate the quality of service and typical cost range.
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Is there
someone who can answer questions about the Family Consultation Service?
Yes. Simply call the toll-free number on the back of the membership card
and an experienced counselor can help with any questions or concerns.
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Medical Records Storage Answers |
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What is the Medical
Record Storage program?
Our Medical Record Storage program is a centralized database
that allows retrieval of personal medical data within minutes from
virtually anywhere in the civilized world, twenty-four hours a day,
seven days a week. Personal medical information is securely stored and
can be retrieved so medical responders have a fast and secure system to
obtain the critical data they need to save lives.
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Why would a healthy
person want to enroll?
In the event of an emergency, especially one rendering someone
unconscious, it would be just as important for medical providers to know
someone isnt sick, doesnt have any known allergies and isnt on any
medications as it is for those who are.
There is also a private,
personal Notes section on our web site where non-medical information
may be stored and accessed. This portion is password protected on the
Internet, but may also be accessed by calling our toll-free number 24/7
and speaking with an employee directly. Examples include credit card
numbers and customer service phone numbers (if lost or stolen),
bank/financial records and safe deposit box information, legal papers
and information, and any other information someone would want to
securely store in one place for easy access.
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How can someone be
assured of the security of his or her information?
Our security features include dual file servers running on a
100-Megabit per second network. Both servers are dual-processor Intel
PIII 400s with mirroring hard drives and automated backups for dual
redundancy. Each server is capable of mirroring each other for added
security and speed of transaction. Each server is capable of housing 1
million records each and more servers may be added at any time on an as
needed basis.
Our software is custom
built, utilizing C++, Visual Basic and SQL. The program may be
reconfigured and setup in a different location within minutes in the
event of a catastrophe. The stored information is backed up daily and
may be retrieved in multiple manners based on varied search criteria.
Our automated Fax-Back
System is a standalone server, capable of 200 incoming and/or outgoing
calls per hour. Records are recognized and retrieved via the PIN and are
automatically faxed to the number requested by the user. Because the PIN
is on the Members card, information may be accessed even if the member
is unconscious, disoriented or not lucid.
Our 3-Com Ethernet phone
system uses a dedicated T-1 with 128-bit encryption.
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How can someone be
assured of the privacy and confidentiality of his or her information?
Members are required to sign an authorization for release of
Medical Information for anyone who has access to their PIN at the time
of application. Personally identifiable information will not be
willfully disclosed to any source without prior expressed consent of the
Member. Members information is solely retained on private servers and
will not be sold or otherwise shared with outside individuals or
companies for Marketing or Marketing Research purposes. We also do not
utilize cookies on our web site for any reason.
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How do members change the information on their Card?
Additional cards may be obtained at no cost but if the
information on the members card requires a change, the member must
contact the Medical Records Storage office for a new card.
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Fitness Advantage Answers |
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What
"rate" will members receive with this benefit?
The Fitness Advantage benefit contracts with quality health and
fitness clubs that vary greatly in size, amenities offered and
facilities available. To this end, it is impossible to set one rate for
every club. Participating health clubs will offer the member their
"lowest membership rate, for the type of membership selected". Many
clubs offer a variety of memberships (i.e. Aerobics Only, Fitness Room
Only or a Full Facility Membership) therefore Fitness Advantage members
receive the lowest rate for whichever membership they have selected.
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How does
this benefit work?
To take advantage
of the benefit, members should:

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Visit the
member services website or call the toll-free number located on the
back of the membership card to locate a participating facility. |
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Call the
health club and speak with someone in the membership department.
Schedule a time to tour the facility and utilize the one-week free
membership certificate. Present the membership card at the time
of the visit to receive the lowest membership rate. |
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Discuss what
the lowest membership rate would be for the type of membership
selected with the health club's membership department. |
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How
do members get the free certificates?
Certificates are available online at the website address
located in the membership kit. Members simply print the certificate and
present it to the fitness facility to receive a one week free
membership. If a member does not have access to the internet, call the
toll-free number located on the back of the membership card and
reference Fitness Advantage to receive the certificate by mail.
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Can
members use this benefit in conjunction with their existing membership?
The "lowest membership rate for the type of membership
selected" may only be offered to new members joining a club. If a
member already belongs to a facility and has a contract with a
participating club, he/she should contact someone in the club membership
office to see if the Fitness Advantage rate will apply.
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What if a
member can't find a gym in their area?
Visit the member services website to access the health club
database or call the toll-free number located on the membership
card to speak with a member services representative to locate a club.
If the member is still unable to find a club in their area, he/she may
nominate a health club to join the network. Simply fill out the "Refer a
Club" form online, or call the customer service number and speak with a
representative.
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What if a
participating facility is listed as a provider but is unfamiliar with
the program?
The Fitness Advantage benefit works with over 7,000 health
clubs worldwide. Health clubs have a large, ever-changing staff;
therefore there will be an occasion when one club representative doesn't
know about their club's participation. If this happens, speak with
someone in the club membership department. If they are unclear as to
their participation, please call the toll-free member service number
located on the back of the membership card and speak with a
representative.
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Can
family members use this service?
Fitness Advantage is extended to members and their immediate family.
Immediate family members are defined by the individual club.
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What do
the clubs have to do to belong to the Fitness Advantage Program?
Fitness Advantage is a free and voluntary program for clubs to
join. Every participating club signs a contract stating they will:
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Offer their
"lowest membership rate for the type of membership selected" |
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Offer a one
week free trial membership (subject to space availability) |
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Abide by the
American College of Sports Medicine's (ACSM) and International
Health, Racquet & Sportsclub Association's (IHRSA) Health and Safety
standards. |
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Does
Fitness Advantage offer anything for members who are not ready to join a
gym but would like to start exercising and taking better care of
themselves?
Yes. Fitness Advantage also offers home fitness equipment at a
discounted rate. Visit the online store located on the website for a
list and description of products offered. Members may also access
information about each piece of equipment through the home fitness
equipment order line. In addition, Fitness Advantage also offers members
a self help program through the American Institute for Preventive
Medicine (AIPM) and information about the Rockport Walking Test.
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** For additional FAQ please feel free to
contact us. |