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To meet the varying needs of our members, Member Services
maintains a full-time, trained staff of representatives, including
Spanish-speaking agents. Representatives are available to handle a wide
variety of inquiries from 7 a.m. to 7 p.m. CST Monday through Friday
and 8 a.m. to 5 p.m. CST on Saturday. Members are welcome to leave a
voice message after hours and calls are returned by a designated agent
within 24 business hours.
Our Member Services Representatives are available to answer
questions about your prescription benefits, account information, provider
information, and more. All representatives are well-versed in assisting
members with provider/card recognition and discount verification.
Additionally,
members can access benefit information and pharmacy listings online
under Provider Search, or find them listed in their Membership Booklets. |